The provider adheres to and regularly addresses the Equal Opportunity Employer Act (EOE), Americans with Disabilities Act (ADA), Health Insurance Portability and Accountability Act (HIPAA), as appropriate.
The provider maintains licensure, certification, education, and qualification appropriate for that profession. Examples include:
- CARF and / or The Joint Commission accreditation in the brain injury programs and services that are provided.
- Current and appropriate licensure for the programs and services provided through the local and/or state agency, as required (i.e. Adult Foster Care).
- The provider employs licensed, certified, qualified and competent staff members who demonstrate an awareness of, and conformance to, the ethical principles and practices promulgated by their individual professional governing bodies, groups, and/or associations.
- If not accredited or licensed, the provider demonstrates through its policies, procedures and day to day practices how it assures clients rights, safety, protection, advocacy and quality treatment and care.
The provider has developed and uses internal mechanisms for identifying and resolving ethical issues with persons served, their families, staff members, and other stakeholders. Examples include:
- Complaint Handling and/or Grievances policies
- No Reprisal and/or Retaliation policies
- Conflict of Interest policies
- Code of Ethics statement; or identification of existing code of ethics as determined by professional trade association, licensure, certification, etc.
The provider operates with a reasonable measure of transparency including but not limited to:**
- Accessible statement of the code of ethics to which the provider adheres.
- Accessible indicators of service efficacy.
- Accessible evidence of licensures, certifications, and/or qualifications.
- Accessible statement of services available
- The provider makes available and/or encourages education and training for its staff in ethical principles and practices.
- The provider actively participates in national, state and/or local organizations that increase knowledge and awareness of brain injury treatment and prevention.
- The provider seeks opportunities to collaborate and cooperate with other providers for the benefit of the persons they serve.
- Providers are proactive, positive, timely and direct in their efforts to resolve conflicts and ethical issues with each other.
- The provider produces indicators and evidence of service efficacy.***
- The provider actively participates in efforts relating to research, public policy, advocacy, education, prevention, and/or support of traumatic brain injury.
- The provider is expected to remain current and actively pursue improvements in service delivery, business practices, professional standing, quality, and accessibility.
** Transparency can be accomplished through reports to stakeholders including but not limited to postings in facility/office, on a website, and/or in marketing materials.
*** Service Efficacy demonstrates the ability to produce the desired results. Examples may include financial (i.e. cost-effectiveness), clinical outcomes, functional outcomes, number of persons served with TBI, stakeholder satisfaction, reduction of barriers, input from stakeholders, quality, community access, etc.